HDFC ERGO General Insurance Company Limited is a joint venture between HDFC Ltd. and ERGO International AG, a Munich Re Group Company. The company offers a wide range of insurance products, including health insurance, motor insurance, travel insurance, and more. HDFC ERGO has a strong focus on customer satisfaction, company ensures that customers can easily reach out for assistance and support. In this article we will understand about the HDFC Ergo customer care number and other contact details.
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HDFC ERGO Customer Care Number Details
HDFC ERGO Whatsapp Support number 8169500500
HDFC ERGO provides customer support through WhatsApp as a convenient and instant communication channel. Customers can reach out to them on 8169500500 via WhatsApp for general queries, policy-related information, and more.
HDFC ERGO Customer Care Numbers for Policy related issues
For various policy-related queries, customers can call the following numbers:
- Existing Policy Queries: 022-62346234, 0120-62343234
- Buying a New Policy: 022-62426242
- Motor & Other Insurance Claims: 02262346234
- Pradhan Mantri Fasal Bima Yojna: 1800-2-660-700
Help Section on HDFC ERGO Customer Support Link
Customers can utilize various services from the HELP section available on the HDFC ERGO Customer Support Link: https://www.hdfcergo.com/customer-voice/customer-care
HDFC ERGO Chat Box Assistance
For additional support, customers can access the Chat Box available at the bottom of the page on the HDFC ERGO website.
Visiting HDFC ERGO Offices
HDFC ERGO Registered & Corporate Office
Address: 1st Floor, HDFC House, Backbay Reclamation, H. T. Parekh Marg, Churchgate, Mumbai – 400020
HDFC ERGO Customer Service Address
Address: D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West) Mumbai-400078
HDFC ERGO Health Insurance Claim Office
Address: HCS – Noida, 5th floor, Tower 1, Stellar IT Park, C-25, Sector-62, Noida, UP, India – 201301
HDFC ERGO Travel Insurance Claim Offices
International Emergency Medical Cashless Services
For International Emergency Medical Cashless Services, customers can contact HDFC ERGO on 0120-6740895 (Please add the country code before dialing, e.g., +91 1206740895). This number is chargeable and accessible 24/7. Alternatively, customers can reach them at India Landline number +91-120-4507250.
Customers can also email them at: medical.services@allianz.com
Other Services
For any other services related to travel insurance, customers can use the Toll-Free Number: +80008250825 (Please add the respective country code before dialing). For India Landline number, they can dial +91-120-4507250. Claims related queries can be emailed to: travelclaims@hdfcergo.com
Escalation Levels for Grievances
Level 1
If a customer doesn’t receive a response or if the response provided does not meet their expectations, they can write to: grievance@hdfcergo.com or click on “Submit your grievance” on the website. HDFC ERGO aims to provide a final response within 15 days from the date of receiving the complaint.
HDFC ERGO also has dedicated desks for specific requests:
- Senior Citizens: Call 022-6242-6226 or email at seniorcitizen@hdfcergo.com
- Women Customers: Call 022-6242-6255
Customers can submit grievances online: https://www.hdfcergo.com/grievance/grievance_form
They can also track grievance status here: https://www.hdfcergo.com/grievance/track-complaint
Level 2
If the customer is dissatisfied with the decision/resolution at Level 1 or hasn’t received any response within 15 days, they can write to: cgo@hdfcergo.com
Level 3
If the grievance remains unresolved after Level 2, customers can approach the Insurance Ombudsman for further redressal.
FAQs
1. How do I contact HDFC ERGO customer care for policy-related queries?
You can call HDFC ERGO at 022-62346234 or 0120-62343234 for policy-related queries.
2. Is there any WhatsApp support number of HDFC ERGO customer care 24/7?
Yes, HDFC ERGO offers WhatsApp support 24/7. You can reach them at 8169500500.
3. How can I escalate a grievance to HDFC ERGO?
To escalate a grievance, you can write to grievance@hdfcergo.com or follow the escalation levels mentioned in the article.
4. Is there any separate helplines for senior citizens and women customers at HDFC ERGO?
Yes, HDFC ERGO has dedicated helplines for senior citizens and women customers. Senior citizens can call 022-6242-6226, and women customers can call 022-6242-6255.
5. What is the process for availing travel insurance claim services at HDFC ERGO?
For travel insurance claim services, customers can contact HDFC ERGO on 0120-6740895 for International Emergency Medical Cashless Services. For other services, they can call the Toll-Free Number: +80008250825. Claims related queries can be emailed to: travelclaims@hdfcergo.com
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