BSNL Customer Care Number | BSNL mobile Customer Care Number | BSNL complaint number and other important contact details

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In this article we will go through the all relevant details of all BSNL Customer care number and BSNL Customer care services.

BSNL is a reliable telecom service of India.

However in many instances, we all face issues in which we need assistance from service providers.

At these places BSNL’s customer care numbers and email IDs come into play. Whether it’s for landline, broadband, GSM postpaid/prepaid, WLL/CDMA, or enterprise services like MPLS VPN and Bulk SMS, BSNL ensures prompt support.

Additionally, BSNL has a dedicated grievance redressal policy to address any concerns. Also BSNL’s all-India toll-free utility numbers make it convenient to access various departments.

BSNL Customer Care Number : 1800 345 1500

ServicesContact Numbers
LandLine1500 from BSNL mobile or Landline
1800-345-1500 from other operator mobile or Landline
GSM Postpaid / Prepaid1503 from BSNL mobile or Landline
1800-180-1503 from other operator mobile or Landline
Broadband1504 from BSNL mobile or Landline
1800-345-1504 from other operator mobile or Landline
WLL / CDMA1502 from BSNL mobile or Landline
1800-180-1502 from other operator mobile or Landline
Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)18004257007
SMS Short Code for BSNL-57007
SMS Other Operators-9482157007
Email Id-ebenquiry@bsnl.co.in
Leased Line Call Centre: 1800-425-1957
Global Satellite Phone serviceContact No. : 0120-2755877
Fax No. : 0120-2755877
Call center : 1800 425 1957
Email : satphone.india@bsnl.co.in , dn_sahai@bsnl.co.in

BSNL IVRS Menu For 1800 345 1500

Call on 1800 345 1500

First Selected Language,

  • Press 1: Hindi
  • Press 2: English

After selecting Prefered language,

  • Press 1: For Landline Services
    • Press 1: For Complaint Booking
    • Press 2: For bill Enquiry
    • Press 3: For Directory Enquiry
    • Press 4: To Speak To The Customer Care Executive
    • Press 5: Do not call registry
    • Press 7: To repeat Menu
  • Press 2: For Broadband Services
  • Peess 3: For NGN based VAS (WINGS) Services
  • Press 7: Registering and appeal against to Complaint
TYPELINK
Customer Supporthttps://selfcare.bsnl.co.in/tungsten/UI/facelets/login.xhtml
Call back requesthttps://ebportal.bsnl.in/WebUserSpace.jsp
Apply For new Connectionhttps://selfcare.bsnl.co.in/tungsten/UI/facelets/udaanRegistrationPageBeforeLogin.xhtml
Register complainthttps://selfcare.bsnl.co.in/tungsten/UI/facelets/raiseTechnicalComplaintExternal.xhtml
Feedback Formhttp://tender.bsnl.co.in/bsnltenders/feedback_new/feedBack_Form.jsp
PGRMS https://pgrms.bsnl.co.in/
Frequently Asked Questionshttps://www.bsnl.co.in/opencms/bsnl/BSNL/faq/faq.html

BSNL Complaint number

For Landline, Broadband and FTTH Complaints : 198/1500/1800-345-1500

For mobile complaints : Dial 1503

BSNL Grievance Redressal

BSNL prioritizes customer satisfaction and has a dedicated grievance redressal mechanism in place. Their grievance redressal team addresses customer concerns promptly and ensures effective resolution.

BSNL portal to raise complaint is known as PGRMS

Full form of PGRMS is Public Grievance Redressal Management System

PGRMS link : https://pgrms.bsnl.co.in/

You can raise your complaint to the grievance officer / Appellate authority using PGRMS link.

BSNL State wise list of Appellate authority 
StateName of PG Appellate AuthorityPhoneEmailAddressFax
Andman andNicobarV. Jagadeesan, CGM03192-233800cgm_an@bsnl.co.inO/o CGMT, A and N Circle,Port Blair03192-233660
AndhraPradeshShri K. S. Vara Prasad,GM CFA0866-2444165gmcfaap@gmail.comRoom No:407, 4THFloor,BSNL Bhavan,O/o CGMT , A.PCircle, Vijaywada- 520004N/A
AssamKishor Kumar,GM(HR & Admn)0361-2736394  gmadmin_assam@bsnl.co.inO/o CGMT, AssamTelecom Circle,Guwahati-7810010361-2736395
BiharShri M. S. Dhaker,GM(NWO-CFA)0612-2239938 gmo_bihar@bsnl.co.in5th Floor, O/o CGMT,Bihar Telecom Circle,Sanchar Sadan, Budhh Marg,Patna, Bihar 8000010612-2221681
ChhattisgarhShri Vijay Kumar Chhablani,PGM(CFA)0771-2229300pg_cgappeal@bsnl.co.inOffice of CGMTChhattisgarh Telecom CircleKhamhardih Raipur(Chhattisgarh)-4920070771-2228300
ChennaiShri. ILANTHIRAI V S,GM(CFA)044-26411300pg_chennai@bsnl.co.inO/o CGMT, ChennaiTelecom Distt., Chennai044-26426888
GujaratShri Rahul Patel, GM (CFA)079-26481366appellate.guj@bsnl.co.in8th Floor, Telephone Bhavan,C.G.Road,Navrangpura,Ahmedabad-380006079-26481416
HimachalPradeshSh. Charan Singh PGM (CFA)0177-2620440app_auth_hp@bsnl.co.inO/o CGMTHP Circle,SDA Complex, Kasumpti,Block NO.11 Shimla-9 .Mob- 094127103000177-2628881
CalcuttaS N Banerjee, GM(S&M)033-22438000gmsmctd@bsnl.co.inO/o CGM, Kolkata Telephone Circle,Ground Floor, Telephone Bhawan,34, B.B.D. Bag, Kol- 700 001  N/A
HaryanaSh. Satish Kumar Chopra,PGM(CFA)0171-2602700gm_cfa_har@bsnl.co.inO/o CGMT, Haryana Circle, 107,The Mall,Ambala Cantt. – 1330010171-2603155
JharkhandSh. Sanjay Kumar,PGM(CFA)0651-2208800pgmcfa.jkd@gmail.comO/o CGMT, Jharkhand Circle,ARTTC Campus, BSNL,Ranchi – 835217N/A
Jammu &KahmirShri Ravindra KumarLL & BB,GM(CFA)0191-2477222gmcfajk@gmail.comO/o CGMT, BSNL J&K Circle,4th Floor, North Block,Bahu Plaza, Jammu0191-2477255
M. K. Yadav [Mobile],GM(CM)0191-2477789gmnwpcmjk@gmail.com4th Floor, Trikuta NagarExchange Building, Jammu0191-2477555
KeralaSri. Sathesh .R,GM(HR & Admn)0471-2306600gmhrkerala@gmail.com  O/o CGMT, Kerala Circle,PMG Junction,Thiruvananthapuram-6950330471-2305922
KarnatakaSri G R Ravi, PGM(CFA),Addl charge of PGM-CM(Excluding Bangalore & Kolar),Karnataka080-25362244appellate_ktk@bsnl.co.inArea of Jurisdiction–Basic and Mobile,Karnataka Circle(Excluding Bangalore and Kolar),Room No.205, O/o CGMT KTK,Halasuru,Bangluru-560008N/A
KarnatakaSri Manoj Kumar, GM(HR/A)(only Bangalore and Kolar)Karnataka080-22865300gmhrabgtd@gmail.comArea of Jurisdiction –Basic and Mobile,Karnataka Circle(only Bangalore and Kolar),5th floor, O/o PGM-BGTDRajbhavan road,Bangaluru-560001N/A
KarnatakaSri Atul Wakhle, GM-CM(Excluding Bangalore & Kolar),Karnataka080-25555111gmcmktk@bsnl.co.inArea of Jurisdiction–Mobile,Karnataka Circle(Excluding Bangalore and Kolar),Room No.326, O/o CGMT KTK,Halasuru,Bangluru-560008N/A
MaharashtraSmt Jyotsana Ekka, PGM(CFA)022-26600389pgmd_mah@bsnl.co.in2nd Floor, A Wing, Admn Bldg.,BSNL Complex,Juhu Road, Santacruz west,Mumbai – 400054N/A
MadhyapradeshNeeraj Khare,PGM (NWO-CFA)0755-2570700  gm_regulation@bsnl.co.inO/o CGMT MP telecom Circle,Hosgangabad Road, Bhopal  0755-2572424
Norh east 1Shri Shivendra Nath, GM(HR)0364-2224737gmhrne1@gmail.comRoom No. 225, Ist Floor, O/o CGMT,CTO Building, N.E-1 Circle,Shillong – 793001, Meghalaya.N/A
North east 2Shri BABU Ram, GM(S & M)03862-234470N/AO/o CGMT, BSNL, NE-IITelecom Circle, DimapurN/A
OdishaManoj Kumar Patel, GM(CFA)0674-2535399gmcfaor@gmail.comO/o CGMT, BSNL Odisha Circle,Room No. 305, 3rd floor,BSNL Bhawan,Unit-II, Bhubaneswar, 751009  0674-2534545
PunjabSh A.K. Kararha,[Basic and Internet],PGM (CFA)0172-2604747pg_appellate_pb@bsnl.co. inRoom no 226, O/oCGMT Punjab Circle,Sector 34A, Chandigarh0172-2664100
PunjabSh A.K. Kararha,[Cellular], PGM(CMTS)0172-2673050appelate_cmpb@bsnl.co.inBSNL T.E Building, Sector 49-C,Chandigarh0172-2673030
RajasthanShri Mukesh Kumar,[Basic & Mobile],GM(CFA)0141-2365050pg.appellate.raj@bsnl.co.inO/o CGMT, Sardar Patel Marg,C-Scheme, Jaipur-8N/A
Tamil NaduT.PONKODI ,PGM(NWO-CFA)044-28293914gmo_tn@bsnl.co.inO/o CGM, TN Circle, 6th Floor,16 Greams Road, Chennai -600006  044-28293915
UP EastNeeraj Verma, PGM(OP)0522-2621200gmnwocfa_upe@bsnl.co.inO/o CGMT, UP(East) Telecom Circle,Hazaratganj, Lucknow0522-2230300
UP WestSh A K Srivastava,GM(HR)0121-2600786gmhrupw@bsnl.co.inO/o CGMT UP West, 1st Floor,BSNL Telephone Exchange,Shastri NagarN/A
UttaranchalB. S. Rauthan,DGM(NWO-CFA)0135-2714100pg_ual@bsnl.co.inO/o CGMT Uttarakhand,Windlass Shopping Complex 3rd FloorRajpur Road, Dehradun-248001  0135-2714300
West BengalSri Ashok Kumar,PGM (OP)033-22483635pgmo_wb@bsnl.co.inO/o CGM, West Bengal TelecomCircle, BSNLN/A
West BengalSri Tridip Kumar Sinha,AGM (OP)033-22100812grop.wbtc@gmail.comCTO Building, 8, Red Cross place,Kolkata-700001N/A
TelanganaSmt. T.Anila Kiran,PGM(NW-CFA)040-23201212pgmcfacott@bsnl.co.in2nd Floor, Doorsanchar Bhavan,Nampally Stn Road, Abids,Hyderabad-1, TelanganaN/A
Tier : 3 If you are not satisfied with consumer grievance redressal You can contact further :
Name of Public GrievanceOfficer / DesignationTelephone no.EmailOffice Address
GM(CDN)011-23717055011-23312021 (FAX)ddgpg@bsnl.co.inRoom No. 27, IRHall, Eastern Court,Janpath ,New Delhi-110001
AGM(PG)/DM(PG)011-23766621  ddgpg@bsnl.co.inO/O GM (CDN),BSNL CO IR HallEastern Court, Janpath ,New Delhi-110001
Tier : 4 If a complainant is not able to get the complaint redressed click CPGRAMS for lodging the grievance.
Cabinet Secretarate Directorate of Public Grievance

The Secretary
Directorate of Public Grievance,
2nd Floor, Sardar Patel Bhawan, Sansad Marg,
New Delhi-110001
Tel. No. : 011-23743139, 011-23741228, 011-23363733
Fax No. : 011-23345637
Email : secypg@nic.in

Registered & Corporate Office

Bharat Sanchar Bhavan
Harish Chandra Mathur Lane
Janpath,
New Delhi-110 001

BSNL All India Toll free Utility Numbers

BSNL offers convenient toll-free utility numbers that allow customers to access various departments and services without incurring any charges. These numbers ensure easy and hassle-free communication, making it simple for customers to seek assistance and resolve their queries or issues.

ServicesNumbers
AIDS help line service1097
Ambulance102
Anti Corruption Bureau Helpline1064
Billing complaint center166 / 1660-69
Billing Complaint Center (Interactive Voice Response System)1671-73
Blood bank information Service1910
Catastrophe & Trauma service1099
Change number announcement (Hindi)1951
Changed number announcement (English)1952
Changed number announcement (in case of shift)1954
Changed number announcement (Regional language)1953
Children in difficulty/ Child Distress Service1098
Control room of District Collector/Magistrate1077
Covid 19 Helpline1075
Crime stopper cell of police in Kerala, Rajasthan, Andhra Pradesh & Mumbai1090
Cyber Crime Prevention for women and children155260
Dial a doctor1911
Directory enquiry service197
Earth-quake Help line service1092
Emergency Helpline Number112
Emergency Relief Centre on National Highways1033
Eye bank information service1919
Fire101
Free Phone Enquiry1600
Helpline for Ayush Teleconferencing14443
Helpline for Drug Abusers14446
India Telephone Card Enquiry1602
International trunk booking1586
International Trunk delay information1588
International trunk enquiry1587
Kisan Call Center (for any queries related to agriculture)1551
Kisan Call Center (for any queries related to agriculture)1551
Leased Circuit Fault Booking (WTR)1958
Leased Circuits Fault Booking1918
Maritime Search and Rescue control room of coastal guard1718
Maritime Search and Rescue control room of coastal guard1718
National Customer helpline1915
National Directory Enquiry (NDQ) Service1583
National Tele Mantel Health Program14416
Natural disaster control room1096
NHAI-Road Incedent Management Services1033
Police100
PSTN Call Center (for any queries related to landline telephone,ISDN etc. Also accessible from CellOne, Excel & Tarang phones)1500
Public Grievance Cell Kolkata/Chennai1095
Public Grievance Cell Telecom Circle HQs12727
Public Grievance Cell Telecom Circle HQs (BSNL Telangana)12727
Relief Commissioners of Central/State/Union territory1070
Sancharnet Internet Help desk service1957
Senior Citizen Helpline14567
STD complaints1582
Telephone Complaint Booking198
Telex complaints1589
Trunk assistance1581
Trunk booking1580
UIDAI1946
Women & Child development14408
Women crisis response1091
BSNL Portals: All India Circle-wise BSNL websites
Telecom CircleWebsite Links
Andaman & Nicobarhttp://www.andaman-nicobar.bsnl.co.in/
Andhra Pradeshhttp://www.ap.bsnl.co.in/
Assamhttp://www.assam.bsnl.co.in/
Biharhttp://www.bihar.bsnl.co.in/
Calcuttahttp://www.calcutta.bsnl.co.in/
Chennaihttp://www.chennai.bsnl.co.in/
Chhattisgarhhttp://www.chhattisgarh.bsnl.co.in/
Gujarathttps://www.bsnl.co.in/opencms/bsnl/BSNL/circleweb/GUTC/index.html
Haryanahttp://www.haryana.bsnl.co.in/
Himachal Pradeshhttp://hp.bsnl.co.in/
Jammu & Kashmirhttps://www.bsnl.co.in/opencms/bsnl/BSNL/circleweb/JKTC/index.html
Jharkhandhttp://www.jharkhand.bsnl.co.in/
Karnatakahttp://www.karnataka.bsnl.co.in/
Keralahttp://www.kerala.bsnl.co.in/
Madhya Pradeshhttp://www.mp.bsnl.co.in/
Maharashtrahttp://www.maharashtra.bsnl.co.in/
North East-Ihttp://www.ne1.bsnl.co.in/
North East-IIhttp://www.ne2.bsnl.co.in/
Odishahttp://www.odisha.bsnl.co.in/
Punjabhttp://www.punjab.bsnl.co.in/
Rajasthanhttp://www.rajasthan.bsnl.co.in/
Tamil Naduhttp://tamilnadu.bsnl.co.in/
U.P.(East)http://www.upeportal.bsnl.co.in/
U.P.(West)http://www.upw.bsnl.co.in/
Uttaranchalhttp://www.uttaranchal.bsnl.co.in/
West Bengalhttp://www.wb.bsnl.co.in/
BSNL Data Card Customer Care Number 1800 180 1500

FAQ – BSNL Customer Care

What are BSNL’s customer care numbers for different services?

BSNL provides dedicated customer care numbers for various services:
Landline: 1500 from BSNL mobile or landline, 1800-345-1500 from other operator mobile or landline.
Broadband: 1504 from BSNL mobile or landline, 1800-345-1504 from other operator mobile or landline.
GSM Postpaid/Prepaid: 1503 from BSNL mobile or landline, 1800-180-1503 from other operator mobile or landline.
WLL/CDMA: 1502 from BSNL mobile or landline, 1800-180-1502 from other operator mobile or landline.

How can I reach BSNL for enterprise services or MPLS VPN?

To contact BSNL for enterprise services such as MPLS VPN, ILL, MNS, Bulk SMS, or Dark Fibre, you can dial the toll-free number 1800-425-7007.

Is there a dedicated toll-free number for grievance redressal?

Yes, BSNL has a dedicated toll-free number for grievance redressal. You can reach them at 1800-345-1500 to address any concerns or issues you may have.

What are BSNL’s all India toll-free utility numbers?

BSNL provides several all India toll-free utility numbers for various services, such as PSTN Call Center (1500), Kisan Call Center (1551), Emergency Helpline (112), and more. These numbers offer assistance and support without any charges for a wide range of needs.

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