MEESHO Customer care : MEESHO is an online platform that offers a wide range of products to customers. With a user-friendly interface and convenient shopping experience, MEESHO brings together sellers and buyers in one place. Whether you’re looking for fashion, home décor , or beauty products, MEESHO has something for everyone. In this article we will discuss about the MEESHO Customer care and the Policies of MEESHO
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MEESHO CUSTOMER CARE 08061799600
(Timings 10 AM – 7 PM)
MEESHO Email id : query@meesho.com
Contact Numbers and Email IDs:
| Contact Numbers | Email IDs |
| 08061799600 | query@meesho.com help@meesho.com |
Meesho Registered Address :
Fashnear Technologies Private Limited,
06-105-B, 06-102, (138 Wu) Vaishnavi Signature, No. 78/9, Outer Ring Road, Bellandur, Varthur Hobli, Bengaluru-560103, Karnataka, India
MEESHO Social Media Links
| https://www.facebook.com/meeshosupply | |
| https://www.instagram.com/meeshoapp/ | |
| Youtube | https://www.youtube.com/channel/UCaGHIRKYUYlaI_ZAt2hxpjw |
| https://www.linkedin.com/company/meesho | |
| https://twitter.com/Meesho_Official/ |
MEESHO Returns, Refunds, and Exchange Policy:
Returns, refunds, & exchange policies are essential aspects of any online shopping platform. Meesho, offers a well-defined scheme to address returns, refunds, and exchanges for products purchased through their platform.
In this article we will provide the details of Meesho’s returns, refunds, and exchange policy, providing clarity on the process and guidelines involved.
1. Introduction
Meesho’s returns, refunds, and exchange policy provide customers the flexibility to return or exchange purchased items on their website within a specified period. The policy applies to products listed by various sellers and suppliers on the Meesho website and mobile application.
2. Eligibility for Returns at MEESHO
For eligible returns, the products must be in good condition, as determined by Meesho. Most items purchased from sellers and suppliers listed on the platform can be returned within the specified return window. However, some products especially marked as “not returnable” on the product detail page cannot be returned.
3. Return Options at MEESHO
Meesho provides two return options for their eligible products:
the Wrong/Defect item return option and the all return option. The availability of these options depends on the product and is mentioned on the product description page.
4. Wrong/Defect Item Return Option at MEESHO
Customers who opt for the Wrong/Defect item return option can return or request a refund for a product if ,it is defective, damaged, wrong, or incomplete due to the seller’s fault or if the customer has received the wrong product. This option follows the seller’s return/exchange policy mentioned on the product description.
5. Cost of Returns at MEESHO
If customers choose the all return option, the return is free of cost, regardless of the reason for return. However, for the Wrong/Defect item return option, the return is free of cost only if the fault lies with the supplier. The specific faults that qualify for free returns are mentioned in the product description page.
6. Initiating the Return Process at MEESHO
To initiate a return, customers can follow these steps:
Visit the “My Orders” section on the Meesho platform.
Create a return request and follow the provided instructions.
Meesho will generate a Return ID once the return request is raised.
If the order contains multiple products, customers can raise return requests for individual items.
Meesho will analyze the return request and process it based on their discretion.
If a pick-up is scheduled, customers should keep the items ready for collection by the delivery partners.
The returned product should be in its original packaging, with all tags intact and the warranty card (if applicable).
During pick-up, a quality check may be conducted on the product.
If the product passes the quality check, Meesho will initiate the refund; otherwise, the product will be shipped back to the customer at their cost.
7. Exchange of Products at MEESHO
All returnable products are eligible for exchange, subject to the return options mentioned earlier. If a product is eligible for exchange but not return, customers can request an exchange using the “call me back” option. The availability of exchange depends on stock availability and the customer’s address.
8. How to Initiate an Exchange at MEESHO
To initiate an exchange, customers can follow these steps:
Check if the product is eligible for exchange in the “My Orders” section on the platform.
Create an exchange request and follow the provided instructions.
Meesho will generate an Exchange ID.
Keep the items ready for pick-up, ensuring they are in their original packaging with all tags intact.
After handing over the product to the delivery agent, the exchanged product will be delivered separately.
The product will be picked up from the same address as the original delivery, unless otherwise requested and approved by Meesho.
On receiving the returned product, Meesho will perform a quality check. If the product meets their acceptance criteria, the refund will be initiated; otherwise, the product will be reshipped to the customer at their cost.
9. Return and Exchange Guidelines
Before making a return or exchange request, customers should ensure that the product meets the following conditions:
The product is in its original condition with all packaging, warranty cards, Tags and accessories intact.
The product has not been damaged while in the customer’s possession.
The product is unused, unsoiled, unwashed and with no stains on it.
The product has not been altered or tampered with.
The product being returned is the same as the one delivered.
The return is made within the specified return window.
Additional conditions specific to each product, as mentioned in the product details, also apply.
10. Refund Process at MEESHO
Refunds for returned products will be credited to the same payment source from which the payment was received. The refund amount will be adjusted for the cost of return, where applicable. If payment was made through a bank account, the refund will be credited to the same account. For cash on delivery payments, customers need to provide their bank account details to receive the refund.
11. Timeline for Refunds at MEESHO
The timeline for refunds depends on the chosen refund method:
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account: 3-7 business days
Cash on Delivery (Refund to Bank Account): 3-7 business days after updating bank account details
Meesho Balance: 3-7 business days
Meesho also offers instant refunds for cash on delivery orders, which are processed within 4 hours of the product being picked up. The refund is reflected in the bank account or Meesho Balance within 3-7 business days.
12. Instant Refunds policy at MEESHO
Instant Refunds are available for cash on delivery orders and are processed promptly.
However, certain conditions must be met for an Instant Refund:
The product has undergone a successful quality check by the delivery partners.
The product should be marked as successfully picked up for return in Meesho’s systems.
Technical issues that prevent the delivery partner from updating the pick-up status may hinder Instant Refunds.
Instant Refunds are not available for customers who have purchased products from resellers on the Meesho platform. Meesho reserves the right to refuse Instant Refunds in specific circumstances, such as fraud or malpractice.
13. Miscellaneous Information
Customers should note the following regarding returns, refunds, and exchanges:
All claims and requests for return/refund are subject to the company’s satisfaction.
Meesho reserves the right to amend or modify the policy without prior written notice.
For further queries, customers can reach out to customer support at legalsupport@meesho.com.
FAQ – Meesho Frequently asked questions
How long do I have to return a product at Meesho?
The return window is specified on the product detail page.
Can I return products marked as “not returnable” at Meesho?
No, products marked as “not returnable” cannot be returned.
What are the return options available on Meesho?
Meesho offers the Wrong/Defect item return option and the all return option.
What is the difference between the Wrong/Defect item return option and the all return option?
The Wrong/Defect item return option is for products that are defective, damaged, wrong, or incomplete due to the seller’s fault. The all return option allows returns for any reason.
Are returns free of cost at Meesho?
Returns are free of cost for the all return option and for the Wrong/Defect item return option if the fault lies with the supplier.
How do I initiate the return process?
Go to the “My Orders” section on the Meesho platform and create a return request following the provided instructions.
Can I exchange a product?
Yes, eligible products can be exchanged.
How do I initiate an exchange?
Check the “My Orders” section, select the exchange request option, and follow the instructions provided.
What are the conditions for returning or exchanging a product?
The product must be in its original condition with all packaging, tags, and accessories intact.
How will I receive my refund at Meesho?
The refund will be credited to the same payment source used for the purchase.
How long does it take to receive a refund?
Refunds are typically processed within 3-7 business days, depending on the payment method.
What are Instant Refunds?
Instant Refunds are available for cash on delivery orders and are processed promptly, usually within 4 hours.
Can I return products purchased from resellers on Meesho?
Instant Refunds are not available for reseller purchases on Meesho.
Can Meesho refuse an Instant Refund?
Yes, Meesho reserves the right to refuse an Instant Refund in certain circumstances, such as fraud or malpractice.
How can I contact customer support for return, exchange, or refund queries?
For further assistance, please contact customer support at legalsupport@meesho.com.
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