Phonepe Customer Care Number |PhonePe Business Customer Care| How to raise your query at Phonepe Customer Support 24X7?

Phone Pay Customer Care Number : With the convenience of digital payments and secure transactions, PhonePe has gained immense popularity among users. However, technical glitches or other issues may arise during transactions. PhonePe’s dedicated customer care support is ready to assist users promptly and efficiently.

PhonePe Customer Care Number (s) | PhonePe merchant Customer Care Number

PhonePe offers customer support through the following helpline numbers:

• Customer Support: 080-6872 7374
• Alternate Customer Support: 022-6872 7374

Support Type	Contact Number	Email ID	Support Link
Customer Support	080-6872 7374	N/A	N/A
	022-6872 7374
Grievance Officer	080-6872 7374	N/A	grievance.phonepe.com
	022-6872 7374
Merchant Support	080-6872-7777	merchant-desk@phonepe.com	N/A
	022-6872-7777
PhonePe Support Link	N/A	N/A	support.phonepe.com

IVRS Menu Options Phonepe

When contacting PhonePe’s customer support, users will be guided through an Interactive Voice Response System (IVRS) with the following menu options:

• Press 1: To report a problem on the registered PhonePe number.
  • Press 1: If you have already reported your problem and want to check the complaint status.
  • Press 2: For cashback offers.
  • Press 3: For refund-related issues.
  • Press 4: Any query regarding mutual funds.
  • Press 5: If you are facing problems while using the PhonePe app or wallet.
  • Press 6: For any other issues.
  • Press *: To repeat the menu.

PhonePe Social Media Handle Links

Facebook	https://www.facebook.com/OfficialPhonePe/
Twitter	https://twitter.com/PhonePe
Linkedin	https://www.linkedin.com/company/phonepe-internet
Youtube	https://www.youtube.com/@PhonePe_/

PhonePe Support Link for Queries and Complaints

Users can also raise queries or complaints by visiting the PhonePe support link: https://support.phonepe.com/.

How to raise your complaint in Phonepe | Service Levels for Complaint Resolution

PhonePe is committed to resolving user complaints promptly and efficiently. The company follows a tiered approach to handle complaints effectively.

Level 1

Complaints Registration:

Users can register their complaints through the (?) icon on the home page of the PhonePe app. Customer support service is available 24 hours a day, 7 days a week.

Resolution of Complaints:

• First response within 24 hours of receiving the complaint.
• Aim to resolve all complaints/queries within 3 business days.
• Users will be proactively informed of the resolution timelines in case of delays due to operational or technical reasons.
• Complaints related to fraud and risk assessment may take longer to investigate, and users will be informed of the timelines in such cases.

Level 2

Complaints Registration:

Users can escalate their complaints through the following channels:

• Register a complaint on https://support.phonepe.com
• Call the customer support center on 080-6872 7374 / 022-6872 7374.

Resolution of Complaints:

• First response within 24 hours of receiving the complaint.
• Aim to resolve all Level 2 complaints within 3 business days.
• Users will be proactively communicated with in case of any delay in resolution.

Level 3 | Nodal Officer Details at Phonepe

Complaints Registration:

In accordance with the Information Technology Act, 2000, and rules made thereunder, the Grievance Officer’s contact details are provided below:

• Principal Nodal Officer: Sinu Sudhakar
• Nodal Officer: Sinchan Kumar Saha
• Phone: 080-6872 7374 / 022-6872 7374
• Webpage: grievance.phonepe.com
• Address: Office-2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Service Road, Green Glen Layout, Bellandur, Bengaluru, Karnataka, Pincode- 560103
• Working hours: Mon-Fri 10 am to 7 pm

Resolution of Complaints:

• First response within 24 hours of receiving the complaint.
• Aim to resolve all Level 3 complaints within 7 business days.
• Users will be proactively communicated with in case of any delay in resolution.

Level 4

Complaints Resolution:

If queries or complaints have not been satisfactorily resolved at previous levels within 30 days, users can reach out to the digital ombudsman through the Complaint Lodging Portal: https://cms.rbi.org.in/.

Merchant Support System | PhonePe Merchant Customer Care

Merchants using PhonePe for Aadhaar eKYC and consent revocation can raise complaints through the following channels:

• Inbound support team: 080-6872-7777 / 022-6872-7777.
• Email: merchant-desk@phonepe.com.
• In-app support: Raise a ticket via the In-app support feature.

PhonePe Registered Address and Mailing Address

For official communication and correspondence, here are the registered and mailing addresses of PhonePe:

PhonePe Private Limited (Formerly known as FX Mart Private Ltd.), Unit No. 001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andheri (East) Mumbai, Maharashtra, India, Pincode- 400093.

Mailing Address: PhonePe Private Limited, Office-2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Service Road, Green Glen Layout, Bellandur, Bengaluru, Karnataka, Pincode- 560103.

FAQ – PhonePe Customer Care | Merchant Support

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