Mobikwik Customer Care Number : Mobikwik is one of the popular digital wallet of India. Mobikwik ensures a seamless user experience. However, as with any digital platform, users may encounter queries or face challenges. In this article, we will understand about Mobikwik’s customer care services and learn how to raise a request with Mobikwik Customer Care.
Mobikwik is governed by One MobiKwik Systems Limited. It adheres to he PSS Act and the RBI Guidelines.
Table of Contents
Mobikwik Customer Care Number 080-69808686 (Monday to Saturday, 9:00 am to 8:00 pm)
Mobikwik Customer care Email Support support@mobikwik.com
Mobikwik Help & Support Link : https://www.mobikwik.com/help
| Contact Type | Contact Details |
| Customer Helpline | 080-69808686 (Mon-Sat, 9:00 am to 8:00 pm) |
| Email Support | support@mobikwik.com |
| Business Alliances | partners@mobikwik.com |
| Nodal Officer Phone | 918069898317 |
| Nodal Officer Email | nodal@mobikwik.com |
| Nodal Officer Address | Office – One MobiKwik Systems Limited, Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram, Haryana-122003, India |
| Working Hours (Nodal) | Mon-Fri, 10 am to 7 pm |
Mobikwik Social Media Handle Links
We can seek support from Social Media Links
Twitter : https://twitter.com/MobiKwikSWAT
Mobikwik Business Alliances and Inquiries
For business-related inquiries or partnerships, individuals and organisations can contact Mobikwik via email at partners@mobikwik.com
Mobikwik Address :
For traditional correspondence, Mobikwik provides a physical address for users to reach out:
Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram, Haryana-122003, India
How to Raise a Query on Mobikwik App
If you are facing any issues while using the Mobikwik App or suspect fraudulent activities, you can follow these steps to raise a query or report the incident:
Step 01: Download & Open the Mobikwik App
Ensure you have the latest version of the Mobikwik App installed on your smartphone. Once installed, open the app and proceed to the next step.
Step 02: Scroll Down to the ‘Help & Support’ Section
In the app’s interface, navigate to the ‘Help & Support’ section. This section contains valuable information and options to address various concerns.
Step 03: Choose a Category You Need Help With
Mobikwik offers a range of categories to address users’ concerns effectively. Select the category that best matches your query.
Step 04: Tap on ‘Past Issues and Chats’ to View Existing or Closed Tickets
If you had previously raised any requests or complaints, you can review their status in the ‘Past Issues and Chats’ section. This helps in tracking the progress of your concerns.
Level 1 Help & Support
At the initial level of customer support, Mobikwik aims to make the complaint registration process hassle-free:
Complaints Registration at Mobikwik
To register your complaint with Mobikwik Customer Support, click on the ‘Help & Support’ icon on the side menu of the homepage of the Mobikwik App. If you encounter any fraud or scam, use the link provided or write to fraudalerts@mobikwik.com to report it and avoid further loss.
Resolution of Complaints
Mobikwik is dedicated to providing a first response within 48 hours of receiving a complaint. They strive to resolve all complaints within 7 business days. However, in certain scenarios, resolution times may vary due to operational or technical reasons.
Level 2 Grievance Escalation at Mobikwik
If a user is not satisfied with the resolution provided at Level 1, Mobikwik offers a second level of escalation:
Complaints Registration at Mobikwik
To escalate a complaint, users can reach out through the following channels:
- Register a complaint at grievance@mobikwik.com
- Call the customer support center on +918069808686.
Resolution of Complaints
At Level 2, Mobikwik endeavors to provide a first response within 24 hours of receiving a complaint. They aim to resolve all Level 2 complaints within 5 business days, and any delays will be proactively communicated to the user.
Level 3 Nodal Escalation at Mobikwik
If the issue persists, Mobikwik provides a third level of escalation:
Complaints Registration
In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
- Principal Nodal Officer – Dharmesh Yadav
- Nodal Officer – Prashant Gandhi
- Phone: +918069898317
- Email: nodal@mobikwik.com
- Address: Office – One MobiKwik Systems Limited, Unit No. 102, 1st Floor, Block-B, Pegasus One, Golf Course Road, Sector-53, Gurugram, Haryana-122003, India
- Working hours: Mon-Fri 10 am to 7 pm
FAQ – Mobikwik Customer Care
Is Mobikwik’s customer care available 24/7?
Mobikwik offers 24/7 customer support via email at support@mobikwik.com. However, the helpline number operates from Monday to Saturday, 9:00 am to 8:00 pm.
How long does it take to resolve a complaint with Mobikwik?
Mobikwik aims to provide a first response within 48 hours of receiving a complaint and resolves most complaints within 7 business days.
Can I escalate my complaint to a higher level if I am not satisfied with the resolution?
Yes, if you are not satisfied with the resolution provided at Level 1, you can escalate your complaint to Level 2 and then Level 3 if necessary.
What should I do if I encounter fraudulent activities on my Mobikwik account?
In case of fraud or scam, promptly report it to fraudalerts@mobikwik.com to avoid further loss.
How can I reach Mobikwik for business alliances or inquiries?
For business-related inquiries or partnerships, you can contact Mobikwik via email at partners@mobikwik.com.
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